Warranty Policy

Warranty Policy

All products sold by VornUp are covered by a statutory warranty in accordance with European Union consumer protection laws. We are committed to ensuring the quality and durability of our products.

1. Warranty Period

The warranty period is 2 years from the date of delivery. During this period, we will repair or replace any item with a manufacturing defect, free of charge.

2. What Is Covered

This warranty covers manufacturing defects in materials or workmanship under normal use. This includes:

  • Faulty stitching or construction
  • Defective parts or materials
  • Non-functioning closures, buckles, or mechanisms (if applicable)

3. What Is Not Covered

The warranty does not cover:

  • Normal wear and tear
  • Damage caused by misuse, negligence, accidents, or unauthorized modifications
  • Products used in commercial or industrial settings
  • Cosmetic damage (scratches, fading, stains, etc.)

4. Making a Warranty Claim

If you believe your product is defective, please contact us at info@vornup.com with the following information:

  • Order number
  • Photos or video showing the issue
  • Brief description of the defect

Our support team will review your case and respond within 2–3 business days with next steps.

5. Remedies

If your product is confirmed to have a manufacturing defect, we will offer one of the following solutions:

  • Repair of the product
  • Replacement with a new product
  • Full or partial refund, depending on the situation

6. Your Legal Rights

This warranty policy does not affect your statutory rights under applicable EU consumer protection laws. You are entitled to remedies in case of defective goods regardless of any commercial guarantee.

7. Contact

If you have any questions or wish to initiate a claim, please contact us at:

Email: info@vornup.com

Last updated: July 2025