Return & Refund Policy

Return & Refund Policy

At VornUp, we want you to be fully satisfied with your purchase. If you are not entirely happy with your order, you have the right to request a return or refund under the terms outlined below.

1. Right of Withdrawal

You have the right to withdraw from your purchase within 14 days after receiving the item, without giving any reason.

To exercise this right, please contact us at [info@vornup.com](mailto:info@vornup.com) before the withdrawal period expires.

2. Conditions for Returns

To be eligible for a return, your item must meet the following conditions:

  • Returned within 14 days of delivery
  • Item must be unused and in the same condition as received
  • Item must be in its original packaging

Returns that do not meet these criteria may not be accepted.

3. Return Process

To start a return, please send an email with the following information:

  • Order number
  • Full name
  • Reason for return
  • Photos of the product (if defective or damaged)

Once your request is approved, we will provide return instructions, including the return address.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original method of payment or store credit, depending on your preference.

Please note that:

  • Shipping costs are non-refundable unless the item was defective or incorrect
  • Refunds may take 5–10 business days to appear on your statement

5. Exchanges

We only replace items if they are defective, damaged, or you received the wrong product. If you need an exchange, contact us at [info@vornup.com](mailto:info@vornup.com).

6. Damaged or Defective Items

If your item arrived damaged or faulty, please notify us within 3 days of delivery with photos, and we will arrange a replacement or refund.

7. Return Shipping Costs

You are responsible for return shipping costs, unless the item is defective or incorrect. We recommend using a trackable shipping method.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Email: [info@vornup.com](mailto:info@vornup.com)

Last updated: July 2025