Refund Policy

Refund Policy

At VornUp, your satisfaction is our priority. If for any reason you're not completely satisfied with your purchase, you may request a refund under the conditions outlined below.

1. Eligibility for Refund

You are eligible for a full refund if:

  • You notify us within 14 days of receiving your order (Right of Withdrawal).
  • The item is unused, in its original condition, and returned in its original packaging.
  • You have followed the return procedure and we have received the item back at our facility.

2. Refund Process

To request a refund, please follow these steps:

  • Send an email to info@vornup.com including your order number and reason for the refund.
  • We will respond within 2 business days with instructions and, if applicable, a refund request form.
  • Once we receive and inspect the returned product, we will confirm the approval or rejection of your refund.

3. Method of Refund

If approved, your refund will be processed through the original method of payment or via store credit, according to your preference. Processing times may vary depending on your payment provider, but generally take 5–10 business days.

4. Shipping Costs

Original shipping costs are non-refundable, unless the refund is due to a damaged, defective, or incorrect item sent by us. In such cases, we will also cover the return shipping.

5. Exceptions

  • Personalized or custom-made items cannot be refunded unless defective.
  • Items returned without prior notification or after the 14-day period may not be eligible for refund.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again.
  • Then contact your credit card company—it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us at info@vornup.com.

7. Contact Us

If you have questions about your refund or need assistance, please contact:

Email: info@vornup.com

Last updated: July 2025